Terms of Service
By using this Site, you represent that you are of legal age to form a binding contract and that you are not barred from accessing this Site. Persons under 13 years of age (or, if applicable, under the legal age or not satisfying the legal capacity to access website content without adult supervision in your jurisdiction) may not use this Site.
Our hope is that you have a fantastic experience while shopping at Bestdogfood.com, and the product purchased is everything that you expected. We’re a small business and our goal is for you to be completely satisfied! However, if for any reason, your purchase needs to be returned, we’re happy to help make things right, subject to the following restrictions:
- We accept no returns of opened products, including opened cases of canned food;
- We accept no returns on any Rx, supplement, and pet medication products, due to local, state and federal regulations on these types of products;
- All returns are subject to return shipping fees;
- We are able to accept returns only within 30 days of the ship date; and
- You must obtain an RMA number for any and all returns.
Please contact [email protected] to obtain an RMA number prior to shipping your return.
If you have any additional questions, please reach out to us at [email protected]. We will respond within one business day.
The Content and any trademarks, service marks, logos, brand names, and Site functionality made available in or otherwise used to present the Content to you are the sole and exclusive property of Best or have been licensed to Best by a third party and are subject to United States laws and regulations, foreign laws, and international conventions governing intellectual property rights. The BESTDOGFOOD.COM marks are marks of Best, and all rights are reserved. The copyrights in all of the text and graphics on the webpages of this Site are either owned or licensed by us, and all rights are reserved. Forms and processes described or displayed on this Site are our proprietary know-how and trade secrets and are considered herein to be intellectual property. We reserve all rights not expressly granted to you and retains all rights, title, interest and ownership of all intellectual property rights in and to the Site, including, without limitation, proprietary know-how and trade secrets, copyrights and marks.
You agree and acknowledge that we would suffer irreparable harm due to any reproduction, distribution, republication and retransmission of the Content, and you would assist and not oppose us in obtaining any injunction or other equitable relief necessary to limit the harm done to us by any disclosure of its proprietary know how, rates, other trade secrets.
All Content is subject to change without prior notice. Some information on this website might not be the most current or updated information available. Furthermore, none of the information on this website is promised or guaranteed to be correct or complete. We expressly and particularly disclaim any and all liability with respect to any actions taken or not taken in reliance on contents of the webpages of this website.
We do not provide any warranties whatsoever, express or implied, with respect to any resources or links found anywhere on the webpages of this Site, which are offered “AS IS” as a convenience to you. We expressly disclaim any warranties of noninfringement, merchantability, and fitness for a particular purpose.
YOUR USE OF THIS WEBSITE
You may use this site only to shop and purchase Premium Brand’s products. You may not use any script, bot, spider, or other automated service to access any Content on this Site without our prior written permission, except that operators of search engines may index the Content of this Site solely for the purpose of displaying search results to users, calculating search result ranking, and otherwise performing activities directly related to providing Internet search results.
You have sole responsibility for your use of the Site, and your sole remedy against us for any inaccuracy, unavailability or failure of the Site is to stop using the Site. You agree that we have no liability whatsoever to you, including consequential, special, indirect, incidential, or punitive damages, for your use, authorized or unauthorized, of the Site even if we have been advised of the possibility of such liability, and this limitation of liability is part of the bargain between us and you.
In order to use some functions of this Site, you may be required to create a user account (an “Account”). You may not use another person’s Account without permission. You must provide complete and accurate information to use an Account in all required fields during the Account creation process. You are solely responsible for your use of your Account, and it is your responsibility to create a secure password for your Account and keep your Account login information secret. You agree not to share your Account login information with any other person, including any person in your household or company. You agree to notify us promptly upon your discovery of any unauthorized use of your Account.
You agree not to circumvent, disable, or interfere with any features of this Site related to security or access control, including, without limitation, making use of any software exploit or bug, and you agree to defend and hold us harmless from any damage or expense incurred in connection with your unauthorized access (including any unauthorized access by any person acting at your request or upon your instructions). You agree to access this Site only through Internet browsing software such as Microsoft Internet Explorer, Google Chrome, Apple Safari, or Mozilla Firefox , or through a mobile application provided by us.
PROMOTIONAL EMAIL AND OTHER CORRESPONDENCE
You may opt in or opt out from receipt of newsletters, product information emails, and other correspondence, which may be provided by electronic means or via a portion of this website.
You may not collect any personally identifiable information through this website without our prior written permission. You may be required to provide personally identifiable information about you in connection with your use of this Site [including geolocation information or payment card information], and you agree that we may collect, store, analyze, and otherwise use this information in any location in which we do business in order to provide services to you, market our products and services to you, and other legitimate commercial purposes.
We reserve the right to collect and mine data about those who visit our Site. Our internet service provider and hosting provider may collect and mine data about those who visit the Site.
We may use information that we obtain from your visits to our Site and may provide any information that we obtain to others. We reserve the right to collect and aggregate information and to share this aggregated information with others. Information may be used to selectively display advertising or for other purposes related to your experience on this Site. Collecting and sharing information with our partners and affiliates helps us to improve our service and to deliver products at low prices.
If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible on this website, you may notify our copyright agent, as set forth in the Digital Millennium Copyright Act of 1998 (DMCA), Title 17, United States Code, Section 512(c)(2). For your complaint to be valid under the DMCA, you must provide the following information when providing notice of the claimed copyright infringement:
- A physical or electronic signature of a person authorized to act on behalf of the copyright owner;
- Identification of the material that is claimed to be infringing or to be the subject of the infringing activity and that is to be removed or access to which is to be disabled as well as information reasonably sufficient to permit us to locate the material;
- Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address;
- A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, by its agent, or by law; and
- A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
The above information must be submitted as a written notification to the following:
Best Dog Food
Attn: John Smith
8710 W HILLSBOROUGH AVE, SUITE 151, TAMPA, FL 33615
We process takedown notices expeditiously, and we will inform you of our determination and actions taken.
If you are the poster of any alleged infringing materials on this Site, then, either before or after takedown, we will take reasonable steps to you inform you of any takedown notice that substantially complies with clauses (ii), (iii), and (iv) of the takedown notice requirements of the Act. Takedown may either remove or disable access to the allegedly infringing material. Then, you, as the poster, have an option of sending a counter-notice. A counter-notice must include at least the following:
- Contact information
- Identification of the allegedly infringing material removed by a takedown
- a signed statement under penalty of perjury that you have a good faith belied that the allegedly infringing material was mistakenly taken down
- a signed statement unequivocally consenting to personal and subject matter jurisdiction of your local, federal U.S. District Court, or, if you reside outside the U.S., then to jurisdiction of and venue in the U.S. District Court located nearest to the county of Hillsborough in the state of Florida.
After you file a counter-notice, then we will notify the party that requested takedown of the allegedly infringing material that you have posted a counter-notice, and the party will have 10-14 business days to file a lawsuit against you. If no lawsuit is filed, then we may allow the allegedly infringing material to be reposted. We reserve the right to block any materials posted by any user for any or no reason.
You may contact us to provide feedback, make inquiries, or otherwise, at the contact addresses below:
Best Dog Food
8710 W HILLSBOROUGH AVE, SUITE 151, TAMPA, FL 33615
You agree that your access to the Site, including any disputes arising from your use of the Site, will be governed by Florida law without regard to its choice of law and conflict of laws provisions. You agree to personal jurisdiction of and venue in the state and federal courts located in Hillsborough of Florida.
ABOUT THIS POLICY
If for any reason a court of competent jurisdiction finds any provision of these terms and conditions, or portion thereof, to be unenforceable, the remainder shall continue in full force and effect.